If you think someone is trying to take over your account or already has , we’ll work with you to secure it. For your protection, we may place a temporary hold on your account.

Whenever there is suspicious activity related to your account, it’s important to act quickly. If you think your account is compromised, first check whether anyone with access to your account made changes to it or used it to buy or sell.

What to do if your account was hacked

If your account has been taken over or compromised, the first step is to try to sign in to your account.

If you can sign in to your account

If you can still sign in, take the following steps:

  1. Change your password immediately.

The safety of your personal data is our top priority, so we take measures to protect your account. There are also some simple steps you can take to make your account more secure.

Change your password regularly

Here are some things you can do to help protect your Boleum Marketplace account and keep your personal data safe.

To keep your account secure, we recommend regularly updating your password. Choose a strong password that’s difficult for others to guess.

Follow these tips for creating a strong new password:

  • Avoid using personal details such as your name, birth date, or user ID
  • Consider using a phrase (for example, a song lyric or book title)
  • Use numbers and special characters
  • Don’t use the same password that you use on other accounts
  • Don’t give anyone your login information

If you think your Boleum Marketplace account was compromised or hacked, you should change the passwords for both your Boleum Marketplace account and personal email account. Your email password should be different from your Boleum Marketplace password.

Still have more question? Contact us