Shopping Hotline: (+234) 9060008282
Orders, shipping and tracking
You can follow your package online all the way to your shipping address when the seller sends you a tracking information.
If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
Estimated delivery dates let you know when you can expect a Boleum Marketplace product to arrive.
Where to find your estimated delivery date
You can find an estimated delivery date on any Boleum Marketplace listingds. The estimate will usually cover a range of days, but it can get more precise after you confirm your delivery address during dialogues with the seller after successfully submitting an RFQ.
After completing your order, you’ll see an estimate in your order history and along with any tracking information mailed by your seller.
How estimated delivery dates are calculated
Estimated delivery dates are based on:
- Handling time: Sellers set their handling time based on how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when they receive payment regardless we urge seller to ship their products within same working day up to 7 working days if they don’t ship to a very far distance.
- Shipping or courier services: Most sellers uses some courier so buyer should liaise with seller on the type of shipping services they use. Delivery times can vary depending on which service is used
- Cleared payment: If you have paid for the product the seller may wait until the payment is in their account before they send your item.
You can find out how much shipping costs in the shipping section of every Boleum Marketplace listing on checkout. We always show the shipping cost separately from the product cost so you can see exactly how much you’ll pay for delivery before you procced to submit RFQ.
If you’ve already completed your order but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know.
If the seller has already sent your package, they won’t be able to make changes to your order. If possible, you should try to collect your product from the address used at checkout.
Changing your shipping address after you’ve paid
Sellers generally can’t change the shipping address that you provided at checkout. If they haven’t yet sent the product, the best thing to do is to ask the seller to cancel the transaction, then buy the product again with the correct shipping address.
If you made your purchase in the last hour, you can cancel the order yourself. We’ll ask the seller to confirm that they haven’t sent the product yet.
If it’s been more than an hour since your order, you’ll need to contact the seller and ask them to cancel it for you. Here’s how:
- Go to Order history, and find the order you want to cancel.
- Click Cancel Order.
Many sellers offer free local pickup, especially for large products which may be difficult to ship. You can collect the product in person, inspect it before you take it and save money by not having to pay for shipping.
When buying from an international seller, keep in mind that shipping can sometimes take longer and cost more than buying from a seller in your own country. If you have any questions about shipping, contact the seller before you go to checkout.
Where to find the cost of international shipping
You’ll find the estimated cost of shipping in the Shipping and payments section of every Boleum Marketplace listing in checkout. You’ll also see the shipping service the seller offers and where the product will be sent from.
Listings also include an estimate of customs and import charges, if applicable. The charges you see on the listing aren’t final until you pay for the item at checkout. For example, if you change your delivery address during checkout, or if the applicable import rules change before you complete your payment, the charges could change.
The final cost you’ll need to pay to have your product delivered will be confirmed at checkout.