Shopping Hotline: (+234) 9060008282
Feedback is an opportunity to leave an honest comment about your experience with a seller, or thank a customer for their purchase while feedback is intended as an open forum, our guidelines and policies listed below are in place to ensure it’s used constructively and fairly.
My trading partner won’t leave me feedback. What should I do?
If you’ve successfully completed a transaction with another Boleum Marketplace member and they haven’t left you feedback, it’s fine to send a message as a reminder. Remember though, leaving feedback is completely voluntary.
I received negative feedback that I don’t think is fair. What can I do?
You can respond to the feedback and tell your side of the story. As a seller, you can also send a limited number of requests for buyers to revise their feedback.
I received feedback that violates Boleum Marketplace policies. What should I do?
If a member has violated one of our feedback policies, you can ask us to have it removed. Once we review it, we may remove the entire feedback, or just the comment or the rating.
Can I change feedback I left for someone else?
In most cases you can’t change feedback once you’ve left it. However, if you’ve left negative or neutral feedback for a seller and want to change it to positive feedback, you can leave a clarifying follow up comment to your original feedback.