Member behavior policies

Our policies around member behavior are in place to protect everyone in our community, and ensure that buying and selling on Boleum Marketplace is an enjoyable experience for all. For more details, please see the individual policy guidelines below.

  • in-appropriate and offensive language policy

    • It is strictly prohibited to engage in threats of bodily or physical harm or any kind of harassment using any method including by email, member to member messaging, on our public message boards (such as our discussion boards, groups, and other community areas) or within feedback comments
      • If a member receives a threat, it should be reported to local law enforcement
    • Hateful, obscene, offensive, profane, racist, sexual, defamatory, or violent language cannot be used in profiles, user IDs, chat rooms, discussion boards, member communication, marketplace, feedback, listings, product pages, and any other areas of the site.
  • Boleum Energy and Technology Limited Intellectual property policy

    Boleum Energy and Technology Limited name and logo are registered trademarks in the Nigeria and internationally. Use of the Boleum name and logo are only allowed if an individual or organization has a written license agreement with Boleum Energy and Technology Limited or her Marketplace(Boleum Marketplace).

    These guidelines explain when you can and can’t use the Boleum Energy and Technology Limited logo, name, or screenshots of the Boleum Energy and Technology Limited website or her  Boleum Marketplace website.

    Make sure you follow these guidelines. If you don’t, you may be subject to a range of other actions, up to and including limits of your buying and selling privileges and suspension of your account.

    What are the guidelines?

    In the use of Boleum Energy and Technology Limited name or Boleum Marketplace name

    You may use the Boleum Marketplace name or Boleum Energy and Technology Limited name to refer to Boleum Marketplace or Boleum (for example, “I am a registered seller on Boleum Marketplace”) provided you adhere to the following guidelines:

    • Your use can’t mislead consumers as to any Boleum Marketplace/Boleum Energy and Technology Limited sponsorship, affiliation, or endorsement of your company, products, or services
    • When referring to Boleum Marketplace/Boleum Energy and Technology Limited, use the Boleum Marketplace/Boleum name in a plain text font and format only. Never use the Boleum Marketplace/Boleum Energy and Technology Limited logo in a sentence
    • Boleum Marketplace/Boleum Energy and Technology Limited is always spelled “Boleum Marketplace/Boleum Energy and Technology Limited” It’s never spelled “b0leum,” “b0leum-marketplace,” or “b0leum-energy-and-technology-limited”


  • User Agreement Policy

    • User Agreement policy

      1. Introduction
      This User Agreement and all policies and additional terms posted on and in our sites, applications, tools and services (collectively “Services”) set out the terms on which Boleum Marketplace offers you access to and use of our Services. You can find an overview of our policies here. All policies and additional terms posted on and in our Services are incorporated into this User Agreement. You agree to comply with all terms of this User Agreement when accessing or using our Services.

      The organization you are contracting with is: Boleum Marketplace is owned by Boleum Energy & Technology Limited, NO 2 Omatar Street Opposite Refinery Road Ekpan, Warri, Delta state, Nigeria. In this User Agreement, the above name is individually and collectively referred to as “Boleum Marketplace,” “we,” or “us.”

      Please be advised that this User Agreement contains provisions that govern how claims you and we have against each other are resolved (see “Disclaimer of Warranties; Limitation of Liability” and “Legal Disputes” provisions below). It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or our agents/sellers to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Legal Disputes, Section B (“Agreement to Arbitrate”)). If you do not opt out: (1) you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

      2. About Boleum Marketplace
      Boleum Marketplace is a marketplace that allows users to sell and buy just about anything in the oil & gas industry sector using a variety of pricing formats and locations. The actual contract for sale is directly between the seller and buyer.

      Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through means, Boleum Marketplace has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

      3. Using Boleum Marketplace
      in connection with using or accessing our Services you will not:

      post, list or upload content or items in inappropriate categories or areas on our sites.
      breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status.
      use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions.
      fail to pay for items purchased by you, unless you have a valid reason as set out in Boleum Marketplace policy, for example, the seller has materially changed the item’s description after you submitted an RFQ, a clear typographical error is made, or you cannot contact the seller (see our Unpaid item policy).
      fail to deliver items sold by you, unless you have a valid reason as set out in Boleum Marketplace policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer.
      manipulate the price of any item or interfere with any other user’s listings.
      post false, inaccurate, misleading, deceptive, defamatory, libelous or derogatory content.
      take any action that may undermine the feedback or ratings systems (our Feedback policies).
      transfer your Boleum Marketplace account (including Feedback) and user ID to another party without our consent.
      distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes.
      distribute viruses or any other technologies that may harm Boleum Marketplace or the interests or property of users.
      use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of Boleum Marketplace.
      interfere with the functioning of our Services, such as by imposing an unreasonable or disproportionately large load on our infrastructure.
      infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights”) that belong to or are licensed to Boleum Marketplace. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to Boleum Marketplace or someone else.
      infringe any Intellectual Property Rights that belong to third parties affected by your use of our Services or post content that does not belong to you.
      commercialize any Boleum Marketplace application or any information or software associated with such application, except with the prior express permission of Boleum Marketplace.
      harvest or otherwise collect information about users without their consent.
      circumvent any technical measures used to provide our Services.
      Sellers must meet Boleum Marketplace minimum performance standards. Failure to meet these standards may result in Boleum Marketplace charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.

      If we believe you are abusing Boleum Marketplace and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.

      If we believe you are violating our policies prohibiting Offers to buy or sell outside of Boleum Marketplace policy, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of Boleum Marketplace, you may be liable to pay a final value fee applicable to that item(product), even if the item(product) does not sell.

      We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.

      4. Policy Enforcement
      When a buyer or seller issue arises, Boleum Marketplace may consider the user’s performance history and the specific circumstances in applying our policies. Boleum Marketplace may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.

      5. Fees and Taxes
      The fees we charge for using our Services are listed on our Selling fees pages (Fees & Invoice section). We may change our seller fees from time to time by posting the changes on Boleum Marketplace site, 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.

      If you are a seller, you are liable for transaction fees arising out of all sales made using some or all of our Services, even if sales terms are finalized or payment is made outside of Boleum Marketplace In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of Boleum Marketplace, you may be liable to account sanction or possible dismissal of account from Boleum Marketplace given your usage of our Services for the introduction to a buyer. Seller fees don’t purchase exclusive rights to item(product) exposure on our Services. We may display third-party advertisements (including links and references thereto) or other content in any part of our Services, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.

      6. Listing Conditions and rules
      When listing an item for sale on our Services, you agree to comply with Boleum Marketplace’s Listing policies and Selling and good practices policy and that:

      You assume full responsibility for the item offered and the accuracy and content of the listing.
      Your listing may not be immediately searchable by keyword or category for several hours until our team has verified and approved your listing(or up to 24 hours in some circumstances). Boleum Marketplace can’t guarantee exact listing duration.
      Content that violates any of Boleum Marketplace’s policies may be modified, obfuscated or deleted at Boleum Marketplace’s sole discretion,
      Since your listing has to be reviewed before listing in our marketplace, we may revise product data associated with listings to supplement, remove, or correct information.
      We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
      buyer’s location, search query, browsing site, and history.
      item’s location, listing format, price and shipping cost, terms of service, listing ending time, history, and relevance to the user query.
      seller’s history, including listing practices, Detailed Seller Ratings, Boleum Marketplace policy compliance, Feedback, and defect rate, and
      number of listings matching the buyer’s query.
      To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.
      Some advanced listing upgrades will only be visible on some of our Services.
      Boleum Marketplaces Duplicate listings Policy may also affect whether your listing appears in search results.
      Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results.

      7. Purchase Conditions
      When buying an item on our Services, you agree to the Rules and policies for buyers and that:

      You are responsible for reading the full item listing before submitting an RFQ or committing to buy.
      You enter into a legally binding contract to purchase an item when you commit to buy an item, your offer for an item is accepted (or your RFQ is otherwise accepted),
      We do not transfer legal ownership of items from the seller to the buyer

      8. International Buying and Selling
      Many of our Services are accessible internationally. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items.

      If you purchase an item on Boleum Marketplace site you are subject to the User Agreement and applicable policies of Boleum Marketplace site with respect to that particular purchase, as detailed in the International Selling Policy.

      9. Content
      When you provide content using our Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all Intellectual Property Rights you have in that content in connection with our provision, expansion, and promotion of our Services, in any media known now or developed in the future. To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights in that content against Boleum Marketplace, our assignees, our sublicensees, and their assignees in connection with our, those assignees’, and those sublicensees’ use of that content in connection with our provision, expansion, and promotion of our Services.

      You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party. Boleum Marketplace takes no responsibility and assumes no liability for any content provided by you or any third party.

      We offer product data (including images, descriptions and specifications) that are provided by third parties (including Boleum Marketplace users). You may use that content solely in your Boleum Marketplace listings. Boleum Marketplace may modify or revoke/dismiss that permission at any time in our sole discretion. The product data includes copyrighted, trademarked and other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data (other than by including the data in your listings).

      10. Notice for Claims of Intellectual Property Violations and Copyright Infringement Pursuant
      We respond to notices of alleged copyright infringement acts. Boleum Marketplace’s will works to ensure that items and content using our Services do not infringe upon the copyright, trademark, or certain other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify us and we will investigate.

      11. Holds and Restricted Funds
      To protect Boleum Marketplace from risk of liability for your actions as a seller, Boleum Marketplace has at times recommended, and may continue to recommend, that our payment gateway restrict access to funds in a seller’s Payment account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value, or the filing of Boleum Marketplace Money Back Guarantee case. This may result in our payment gateway restricting funds in your Payment account.

      We try to offer reliable product data, but cannot promise that the content provided through our Services will always be available, accurate, complete, and up-to-date. You agree that Boleum Marketplace is not responsible for examining or warranting the listings or content provided by third parties through our Services, and that you will not attempt to hold us or our data providers liable for inaccuracies.

      The name “Boleum Marketplace” and other Boleum Marketplace(Boleum Energy & Technology Limited) marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of Boleum Marketplace in her country of origin(Nigeria).

      12. Authorization to Contact You, Recording Calls, Analyzing Message Content
      Boleum Marketplace may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to:

      • Notify you regarding your account.
      • Troubleshoot problems with your account.
      • Resolve a dispute.
      • Collect a debt.
      • Plebiscite (your opinions through surveys or questionnaires), or 
      • As otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. Boleum Marketplace may also contact you using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. Our collection, use, disclosure, retention, and protection of your personal information is governed by the User Privacy Notice. As described in our User Privacy Notice, Boleum Marketplace may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline.

      Boleum Marketplace may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by Boleum Marketplace to carry out the purposes identified above.

      Boleum Marketplace may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Boleum Marketplace or its agents for quality control and training purposes, or for its own protection.

      Boleum Marketplace’s automated systems scan and analyze the contents of every message sent through its messages platform, including messages between users, to detect and prevent fraudulent activity or violations of Boleum Marketplace’s User Agreement, including the incorporated terms, notices, rules, and policies. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld. Boleum Marketplace may store message contents, including to conduct this scanning and analysis.

      Privacy of Others/Marketing
      If Boleum Marketplace provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user’s information to a third party for purposes unrelated to our Services. Additionally, you may not use user information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

      13. Additional Terms
      Returns and Cancellations
      When an item is returned, to refund the buyer, you (as seller) authorize authorize Boleum Marketplace to request that her payment gateway remove the reimbursement amount (in same or other currency) from your payment account. The cost of return shipping for product is the seller’s responsibility.

      Boleum Marketplace Money Back Guarantee
      Most Boleum Marketplace sales go smoothly, but if there’s a problem with a purchase, the Boleum Marketplace Money Back Guarantee helps buyers and sellers communicate and resolve issues. You agree to comply with the policy and permit us to make a final decision on any Boleum Marketplace Money Back Guarantee cases.

      If you (as seller), choose to reimburse a buyer, or are required to reimburse a buyer or Boleum Marketplace under the Boleum Marketplace Money Back Guarantee policy, you authorize Boleum Marketplace to request that her payment gateway remove the reimbursement amount (in same or other currency) from your payment account. If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.

      We may suspend the Boleum Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy.

      14. Disclaimer of Warranties, Limitation of Liability
      We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. RFQ update and other notification functionality in Boleum Marketplace’s applications may not occur in real time. Such functionality is subject to delays beyond Boleum Marketplaces control.

      You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

      In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:

      • the content you provide (directly or indirectly) using our Services.
      • your use of or your inability to use our Services.
      • pricing, shipping, format, or other guidance provided by Boleum Marketplace and seller’s.
      • delays or disruptions in our Services.
      • viruses or other malicious software obtained by accessing or linking to our Services.
      • glitches, bugs, errors, or inaccuracies of any kind in our Services.
      • damage to your hardware device from the use of any Boleum Marketplace Service.
      • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items.
      • a suspension or other action taken with respect to your account or breach of the Abusing Boleum Marketplace Section above.
      • the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above, or
      • your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.

      Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

      15. Release
      If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

      16. Indemnity
      You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of our Services or your breach of any law or the rights of a third party.

      17. Legal Disputes

      In this Legal Disputes Section, the term “related third parties” includes your and Boleum Marketplace’s respective affiliates, subsidiaries, parent companies, predecessors, successors, assigns, as well as your, Boleum Marketplace’s, and these entities’ respective employees and agents.

      You and Boleum Marketplace agree that any claim or dispute at law or equity that has arisen, or may arise, between you and Boleum Marketplace (or any related third parties) that relates in any way to or arises out of this, your use of or access to the Services, the actions of Boleum Marketplace or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.

      A. Applicable Law
      You agree that, except to the extent inconsistent with or preempted by federal law, the laws of the Arbitration and Conciliation Act 1988(ACA), without regard to principles of conflict of laws, will govern this User Agreement and any claim or dispute that has arisen or may arise between you and Boleum Marketplace, except as otherwise stated in this User Agreement.

      B. Agreement to Arbitrate
      You and Boleum Marketplace each agree that any and all disputes or claims that have arisen, or may arise, between you and Boleum Marketplace (or any related third parties) that relate in any way to or arise out of this or previous versions of the User Agreement, your use of or access to our Services, the actions of Boleum Marketplace or its agents, or any products or services sold, offered, or purchased through our Services shall be resolved exclusively through final and binding arbitration, rather than in court. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.

      Prohibition of Class and Representative Actions and Non-Individualized Relief

      18. General
      Except as otherwise provided in this User Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on

      Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.

      We may amend this User Agreement at any time by posting the amended terms on Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days’ notice by posting the amended terms. Additionally, we will notify you through the Boleum Marketplace Message Center and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and Boleum Marketplace representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.

      The policies and terms posted on our Services may be changed from time to time. Changes take effect when we post them on the Boleum Marketplace Service.

      If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.

      The User Agreement and all terms and polices posted through our Services set forth the entire understanding and agreement between you and Boleum Marketplace, and supersede all prior understandings and agreements of the parties.

      The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.

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